Hate waiting in line? Queue online.

Stop losing a whole day to a thirty-minute transaction.

eQMS lets people book a slot, watch the queue move live, and see exactly which documents to bring, then calls them clearly when their turn comes. For banks, hospitals and clinics, utilities and city halls.

Scan to book your ticket Point your phone's camera here — no app to install. app.e-qms.io
No app to installFor citizens or staff
English and FilipinoSpoken announcements
Built for RA 11032Service-standard reporting
eQMS · Explore
SSS Quezon City34
Pasig City Hall12
Rizal Water District8
Metro Bank Makati5
Your ticketG-1524
Now serving
G-1524
Please proceed to
Window 3
P-41G-1525 G-1526
“Ticket number G one five two four, please proceed to Window 3.”

The problem

Leave before dawn. Queue on the pavement. Get told one photocopy is missing.

Then come back tomorrow and start again. The transaction itself takes half an hour. Everything around it takes the day. And the office has no way of knowing how often it happened, or why.

Avoid the line. Queue online.

Before you leave home

The wasted trip is the thing we set out to kill.

Most failed visits are not queue problems. Someone travelled two hours and was turned away because one requirement was never made clear. Know before you go, and that trip never has to happen.

  • ✓The exact documents for your transaction, not a generic list on a noticeboard, the one for what you are actually doing today.
  • ✓Ticked off before you travel, so the office finds out you are missing something while you are still at home.
  • ✓Paperless ticketing. Your number lives on your phone from the moment you take it, so there is nothing to print and nothing to queue for twice.
  • ✓Shop while you wait your turn, or sit down, or stay in the car. The queue moves on your screen and tells you when to head back.

Pension claim · What to bring

  • ✓ Valid government ID
  • ✓ Bank passbook or ATM card
  • ✓ Birth certificate (PSA copy)
  • ! Accomplished claimant statement
    Not ticked. This is the one that sends people home

How it works

Your place in line, on your phone.

Nothing to download. A web link, an SMS, and a queue that behaves the same whether you booked ahead or walked in.

1 · Book or walk in

Both are first-class. Capacity is held back every hour for people who arrive without a booking, so nobody is punished for not owning a smartphone.

2 · Watch the queue move

Live counts for every branch, and travel time against today's traffic, so you leave the house at the right moment instead of guessing.

3 · Arrive near your turn

Your number appears on the lobby screens and is called out loud over the hall's own PA. Wait minutes, in a chair, instead of hours on a pavement.

In the hall

Called clearly, in a language people speak.

  • ·Screens are a link. Open it fullscreen on any smart TV and walk away. No box to buy, no software to install, no password to type with a remote.
  • ·Each screen shows only its own counters, so nobody scans a wall of numbers that do not concern them.
  • ·One announcer drives the PA you already have. English or Filipino, read digit by digit, so a number carries across a noisy hall.
Priority lane
P-41
Please proceed to
Counter 2
P-42P-43
“Ticket number P four one, pumunta po sa Counter 2.”

For the office

See the day going wrong while you can still fix it.

  • ·Every counter, live. Who is open, who is idle, where the backlog is forming.
  • ·Waits measured, not estimated, from when the person arrived, not when a clerk pressed a button.
  • ·Staff named on every transaction, with performance compared fairly against the mix of work each person was actually given.
SSS Quezon City · Live
Window 1
G-1522
M. Santos
serving
Window 2
G-1523
J. Lim
serving
Window 3
G-1524
R. Dela Cruz
serving
Priority 1
P-41
A. Reyes
priority
Priority 2
P-42
C. Bautista
priority
Window 4
Idle
Unstaffed

Fairness, by design

Priority that does not quietly punish everyone else.

Senior citizens, persons with disability and pregnant women get dedicated counters, real capacity set aside for them. Not a queue-jump that pushes every other person further back and makes the lobby resent the law.

Priority is capacity, not precedence. That is the difference between a rule people accept and a rule people argue about at the window.

The number nobody else counts

Wasted trips, measured honestly.

Every visit that ended without the service is recorded as its own outcome, with the reason, not hidden inside a completion rate.

  • ·It shows which requirement is actually failing people, so you fix the form instead of blaming the queue.
  • ·It is never held against the person at the window. They could not complete it either.
Turned away · this week
31
  • 19 missing a required document
  • 7 wrong branch for that service
  • 5 referred elsewhere

Who it's for

One system, configured for your counter.

Pick your sector and the service list, priority rules and document requirements pre-fill. Change any of them.

Banks

Appointment-led branch counters, quieter lobbies, and a booking record that reconciles against your own systems.

Hospitals & clinics

Queues bound to named practitioners, and clinical triage that always outranks statutory priority, decided by a nurse, never by software.

Utilities

Water districts, electric cooperatives and telco business centres. Billing peaks around due dates and heavy senior traffic, the two things that break a queue built for an average day.

City & municipal halls

Permit season, multi-step transactions across departments, and the reporting ARTA will eventually ask you for.

Easy to put in

Nothing to install. For anyone.

Citizens

A web link, not an app. Nobody installs software to renew a permit once a year. Try it yourself.

Lobby screens

A link opened fullscreen on any smart TV. Comes back on its own after a brownout, with nothing to type.

Announcements

One PC into the public address system already in the building. No new speakers, no rewiring.

Your systems

Works alongside what you run today: export, webhooks or a published API. No rip-and-replace. Read the API docs.

Built to be audited

Every call, kept.

  • ·A permanent record, not a status field. Nothing is overwritten, so what happened on any given day can still be shown months later.
  • ·Built around Philippine rules: RA 11032 service standards, RA 10173 data privacy, and the priority lanes the law requires.
  • ·We ask for as little as possible. No biometrics, and none of the national-ID numbers that are not meant to be stored.

3 · 7 · 20

Simple, complex and highly technical transactions each carry a statutory limit in working days under the Ease of Doing Business Act. eQMS reports against all three: per branch, per service, from timestamps rather than from memory.

What it costs

Per branch. No setup fee.

One price per branch, whether that branch issues forty tickets a day or four hundred. Pay yearly and it drops.

Standard

The queue, the counter console, and your branch in the customer app.

₱7,999.00

per branch, per month

or ₱5,999.00 billed yearly — save 25%

  • Live queue counts in the customer app
  • Booking with document checklists
  • Counter console and display screen
  • Service quality reporting
Choose Standard

Enterprise

Priced around the estate you actually run.

Let’s talk

volume pricing below list

  • Everything in Premium, without the caps
  • Onboarding and staff training
  • Integration support for existing systems
  • A named contact and an agreed response time
Get a quote

Prices are per branch and exclude VAT. Yearly plans are charged once, up front. Running more than a handful of branches? Ask for a quote — it will be less per branch than the list price.

See it working

Click through the whole system before you talk to anyone.

Not screenshots. A running prototype of all five surfaces: book a slot on a phone, call the ticket from the counter, watch it appear on the lobby screen, hear the announcement, and open the management view.

  • ·Takes about five minutes.
  • ·No installation, no sales call first.
  • ·We will follow up once, and leave you alone if you would rather look on your own.

Talk to us

Bring us your busiest branch and its worst morning.

We would rather look at a real queue than give a generic pitch. Tell us the branch, the service and the hour it goes wrong, and we will show you what it would look like.